Video summary
Why would a doctor use an outside biller? In this webinar, ABS Director of Learning Eric Oji walks through three reasons doctors hand off their billing, how AI is changing the work, and the business opportunity behind it all.
Reason 1: Denials drain revenue
Even small claim issues can trigger a denial, and Eric cites MGMA research naming denials and appeals as practices’ biggest revenue cycle leaks. He shares how the ABS iClaim platform uses AI to flag what could get a claim denied.
Reason 2: In-house billing costs more every year
Wages, benefits, software and staff turnover keep driving in-house billing costs up. Eric contrasts that fixed cost with an outside biller’s percentage-of-collections model, which comes with built-in coverage and no hiring or retraining.
Reason 3: Paperwork takes the doctor away from patients
Doctors are trained to treat patients, not chase paperwork. Pointing to AMA research on prior authorizations alone consuming an average of 13 hours of physician and staff time a week, Eric makes the case for a billing partner who handles the business side.
AI and the opportunity
AI is helping billers, not replacing them: Eric highlights Nebraska Methodist’s $2M gain with human-in-the-loop AI coding, alongside a GAO caution that human review remains essential. He closes with the business opportunity, noting that 69% of organizations now outsource all or part of their revenue cycle.
Watch the full session to hear all the details