Here is an article written to Doctors that helps them decide if outsourcing is the right way to go. All signs point outsourcing being of benefit in almost every case. Note what it says regarding online systems like ours:
“Billing — While some billing firms provide a “one-size-fits-all” approach, many are offering options that allow practice staff to perform some of the tasks and permit physicians to access data and reports online. This flexibility can be an important feature for more sophisticated practices.”
http://www.physicianspractice.com/index/fuseaction/articles.details/articleID/459/page/1.htm